FAQ's

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@urbtree.in

 Q. Where do you ship from?

 A. We ship from our manufacturing factory or warehouse located in Mumbai. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

 Q. Is COD (Cash on Delivery) available?

 A. Yes

 Q. How long will it take for my items to arrive?

 A. It will usually take 3-8 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

 Q. Is shipping really FREE?

 A. Yes, Shipping is FREE all over India.

 Q. Do you provide refund or return in case i face any issue with the product? 

 A. Yes, we have our simple 7 days return and refund policy, Please read that here (place your return & refund policy link here)

 Q. How long will it take to receive a tracking number?

 A. It will take usually between 1-2 business days.

 Q. Where is your company located?

  A. Mumbai, India.

  Q. Will I receive a confirmation number when I place my order?

  A. Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours) 

 Q. Who can I contact if I have a problem with my order?

 A. All inquiries can be forwarded to support@urbtree.in or you can directly WhatsApp us or call us at +91-9999167654

 Q. How can I pay?

 A. We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also do cash on delivery for maximum locations.

 Q. Is Checkout on this site safe and secure?

 A. You can be absolutely sure that all purchases here are safe and secure. 

 Q. How to cancel my order?

 A. In the event you wish to cancel your order, please contact us at +91-9999167654 or email us your order number at support@urbtree.in (NOTE: Contact us within 12 hours if you wish to cancel your order)